Substitution Policy

Substitutions may be needed occasionally to create your bouquet or gift basket that are shown and described online due to the availability of many flowers, plants, fruit and gourmet items that are seasonal and may not be available year round in all parts of the country.

Each order is handmade and the designer will take care in maintaining the style, theme and colour of the arrangement, with use of flowers and plants that will be of equal value.

With flower arrangements that include assorted flowers the colours shown will be maintained as much as possible. Substituting flowers of equal or greater value may result. For arrangements that are all one flower type such as roses, the specific flower type will be maintained but the colour may be substituted if the first choice colour is not available.

A second choice of colour is recommended for these types of flower arrangements. For plant arrangements similar plants may be substituted of equal or greater value if the specific plant variety is not available. Mixed plant arrangements that have green tropical plants and flowering plants will be maintained with a similar mixture of plants, flowering plant colours may differ if the specific colour Is not available. Planter baskets and containers may not be exactly as shown.

For single type flowering plants such as azaleas, kalanchoes , orchids etc. substitutions of colours may be necessary. Gourmet basket, candy baskets, and fruit baskets are shown online as examples only, the items used in these baskets will be as close as possible as shown and will be made up with items that are available at the time the order is placed.

The substitution of certain keepsake items, vases, teddy bears and balloons may be necessary due to availability, if a specific container, vase, teddy bear or balloon is not available a similar container, vase, teddy bear or balloon of equal or greater value will be used.